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 Header Item Written Answers Nos. 672-686
 Header Item Advisory Group on Tax and Social Welfare
 Header Item Jobseeker's Benefit Payments
 Header Item Disability Allowance Appeals
 Header Item Information and Communications Technology Issues
 Header Item Money Advice and Budgeting Service Funding
 Header Item Money Advice and Budgeting Service Issues
 Header Item Carer's Allowance Appeals
 Header Item Carer's Allowance Appeals
 Header Item Social Welfare Appeals Delays
 Header Item Domiciliary Care Allowance Appeals
 Header Item Disability Allowance Appeals
 Header Item Community Employment Scheme Operating Guidelines
 Header Item Disability Allowance Appeals
 Header Item Carer's Allowance Appeals

Wednesday, 18 September 2013

Dáil Éireann Debate
Vol. 813 No. 1

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Written Answers Nos. 672-686

Advisory Group on Tax and Social Welfare

 672. Deputy Andrew Doyle Information on Andrew Doyle Zoom on Andrew Doyle asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton the parameters of the main recommendations made by the advisory group on tax and social welfare in their third report on extending social insurance coverage for the self employed; and if she will make a statement on the matter.  [38244/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton In 2011 I established the Advisory Group on Tax and Social Welfare to meet the commitment made in the Programme for Government. The Advisory Group is charged with, inter alia, examining and reporting on issues involved in providing social insurance cover for self-employed persons in order to establish whether or not such cover is technically feasible and financially sustainable. Any proposals for change must be cost neutral.

On 6 September 2013 I published the Group’s report on the issues involved in providing social insurance cover for self-employed persons so as to establish whether or not such cover is technically feasible and financially sustainable.

The Group found that the current system of means tested jobseeker’s allowance payments adequately provides cover to self-employed people for the risks associated with unemployment. Consequently, the Group was not convinced that there was a need for the extension of social insurance for the self-employed to provide cover for jobseeker’s benefit.

The Group found that extending social insurance for the self-employed was warranted in cases related to long term sickness or injuries. To this end, the Group recommended that Class S benefits should be extended to provide cover for people who are permanently incapable of work because of a long-term illness or incapacity through the invalidity pension and the partial capacity benefit. The Group further recommended that the extension of social insurance in this regard should be on a compulsory basis and that the rate of contribution for Class S should be increased by at least 1.5 percentage points. This is in line with the estimated level of contributions needed to provide access for the self-employed to Invalidity Pension contained in the 2010 Actuarial Review of the Social Insurance Fund.

In the course of the Group’s deliberations, the Group identified a range of issues associated with the subject of social insurance for the self-employed that should be addressed and have made a number of recommendations in this regard. These include, among others, the means assessment for self-employed income in terms of accessing jobseeker’s allowance payments, credited PRSI contributions, self-employed access to activation and training schemes and the role that information campaigns might play in addressing information deficits, particularly with regard to entitlements to jobseeker’s allowance.

The question as to whether the present arrangements regarding social insurance for the self-employed are appropriate has increased in prominence over recent years. I welcome the Group’s finding that the current system of means tested Jobseeker’s Allowance payments adequately provides cover to self-employed people for the risks associated with unemployment.

The recommendation concerning long-term sickness or injuries is an important contribution to the policy debate regarding the range of benefits the self-employed might access through their social insurance contributions. In this regard, the 2010 Actuarial Review of the Social Insurance Fund, published last year, determined that the self-employed are obtaining better value for the level of their current social insurance contributions than employees (the Actuarial Review found that the effective annual rate of contributions needed to provide the core full-rate State pension (contributory), currently available to self-employed contributors, is approximately 15%).

This finding was noted by the Advisory Group in its recommendations. Consequently, the recommendations of the Advisory Group require further consideration in conjunction with the findings of the 2010 Actuarial Review relating to the level of contributions levied on Class S contributors and the current shortfall in this regard.

My colleagues in Government and I will now carefully reflect on the findings of the Advisory Group on this issue and will further consider the recommendations contained in the report taking into account future developments in terms of the budgetary and fiscal situation.

Jobseeker's Benefit Payments

 673. Deputy Ciarán Lynch Information on Ciaran Lynch Zoom on Ciaran Lynch asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if it is compulsory that jobseeker's benefits are paid through the post office and the reason for same; if there are circumstances in which a client may opt to have payments made to a bank account; and if she will make a statement on the matter. [38245/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton In line with the Department’s control policy, it is normal practice to pay jobseekers benefit and jobseekers allowance customers in the local post office. An exception may be made in certain circumstances where there may be difficulty in accessing the post office during normal working hours, such as while a person is undertaking a course of study under the Back To Education Programme, or while partaking of an internship under the Work Placement Programme or National Internship Programme. In these cases, payment may be made by electronic fund transfer directly into the customer’s bank account.

The Department’s future Payment Strategy, which was recently approved by Government, envisages a payments environment which is fully electronic and builds on current approaches to modernise the payment of welfare benefits. The Department recognises the importance of modernising welfare payment methods to our customers and to the wider Irish economy. The strategy is in line with wider Government policies and objectives on better public services and more effective e-payments, as set out in the Public Service Reform Plan and the eGovernment Strategy 2012-2015 and is aligned to the objectives of the recently published National Payments Plan. The migration to e-payments will be a gradual process and will be developed, implemented and achieved with strategies that complement and enhance the Department's fraud and control policies.

Disability Allowance Appeals

 674. Deputy Michael Healy-Rae Information on Michael Healy-Rae Zoom on Michael Healy-Rae asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton the position regarding a disability allowance appeal in respect of a person (details supplied) in County Kerry; and if she will make a statement on the matter. [38260/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Social Welfare Appeals Office has advised me that the appeal from the person concerned was referred to an Appeals Officer who has decided to hold an oral hearing in this case on 27th September 2013. The person concerned has been notified of the arrangements for the hearing.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions in relation to social welfare entitlements.

Information and Communications Technology Issues

 675. Deputy Jim Daly Information on Jim Daly Zoom on Jim Daly asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton the progress that has been made between her Department and the Revenue Commissioners on working to improve communications between the two organisations; if she will outline the improvements in the compatibility of the IT software used by both sections; and if she will make a statement on the matter. [38281/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Department of Social Protection has a long history of communicating and working closely with the Revenue Commissioners. The two organisations have been successfully exchanging information through the use of ICT systems for many years.

A high level group established between the Department and the Revenue Commissioners coordinates issues of mutual concern, including information sharing, between the two organisations. Further information sharing initiatives are put in place as new requirements are identified and specified.

A good example of this is the recent implementation of the Local Property Tax where a facility was made available to work with the Revenue Commissioners to deduct the tax from certain payments issuing to DSP clients, where the client choose that payment option.

Regarding the compatibility of the IT software in use in both organisations, the requirement is to ensure that information can be readily exchanged between the organisations’ ICT systems, which it can. Specific information exchanges require that the information to be exchanged is agreed and that business processes in both organisations can make effective use of the information in question.

Money Advice and Budgeting Service Funding

 676. Deputy Pádraig Mac Lochlainn Information on Pádraig MacLochlainn Zoom on Pádraig MacLochlainn asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton the efforts made to ensure that additional resources are deployed to North Donegal Money Advice and Budgeting Service following recent confirmation that they have the longest waiting list of all MABS offices across the State at 20 weeks, five times the State average.  [38292/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Money Advice and Budgeting Service (MABS) , under the aegis of the Citizens Information Board, assists people who are over-indebted and need help and advice in coping with debt problems, in particular those on low incomes and people living on social welfare payments

In 2013, the Citizens Information Board has been allocated a budget of approximately €47.5 million of which some €19 million has been assigned to MABS. In 2012 the corresponding allocation was €46.8 million and €18.3million respectively.

There are 277 money advice staff employed nationwide by the individual MABS companies. In 2013 16 additional temporary staff have been assigned to MABS for the establishment of the Approved Intermediary Service for the purpose of processing Debt Relief Notices as part of the new Insolvency Service of Ireland.

The most recent statistics available on waiting times from the first point of contact to first appointment with a money adviser, compiled to end of June 2013, record that the average waiting time is some 4.4 weeks. Over half of MABS services have a waiting time of 4 weeks or less, 13 MABS services have a waiting time above 4 weeks but no more than 6 weeks and eight have a waiting time greater than 6 weeks.

North Donegal MABS has its main office in Letterkenny and a sub-office in Buncrana and provides a service to the North and Eastern part of the county. There are two other MABS offices in the county, one in the Gaeltacht area (Derrybeg) and one in South Donegal (Donegal town).

North Donegal MABS has experienced an increased demand for services over recent years. From a regional perspective CIB has been monitoring demand in the area and is working closely with the three Donegal-based MABS companies to address client demand in North Donegal. Staff have been redeployed from outreach services to the main Letterkenny office, the full approved staffing level has been restored following a long term absence and additional resources have also been provided. The service will continue to review its processes and resources and engage with the other MABS services to reduce its waiting times.

Money Advice and Budgeting Service Issues

 677. Deputy Pádraig Mac Lochlainn Information on Pádraig MacLochlainn Zoom on Pádraig MacLochlainn asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if she will provide the following information from each Money Advice and Budgeting Service, MABS, office across the State; the numbers of persons availing of the service at that office in 2007 to 2012, inclusive, and to date in 2013, and the staff numbers in each office for 2007 to 2012, inclusive, and to date in 2013.  [38293/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Money Advice and Budgeting Service (MABS), under the aegis of the Citizens Information Board, assists people who are over-indebted and need help and advice in coping with debt problems, in particular those on low incomes and people living on social welfare payments.

In 2013, the Citizens Information Board has been allocated a budget of approximately €47.5 million of which some €19 million has been assigned to MABS. In 2012 the corresponding allocation was €46.8 million and €18.3million respectively.

The Money Advice and Budgeting Service is made up of a network of 53 companies which includes 51 local companies, MABS National Development Limited and National Traveller MABS. There are 277 money advice staff employed nationwide by the individual MABS companies. In 2013, an 16 additional temporary staff have been assigned to MABS for the establishment of the Approved Intermediary Service for the purpose of processing Debt Relief Notices as part of the new Insolvency Service of Ireland.

The table below shows the number of persons availing of services at the local MABS offices together with the staff numbers in each of the offices from 2007 – 2013.

-No of people availing of MABS ServicesNo of people availing of MABS ServicesNo of people availing of MABS ServicesNo of people availing of MABS ServicesNo of people availing of MABS ServicesNo of people availing of MABS Services No of people availing of MABS ServicesNo of wte staff in each companyNo of wte staff in each companyNo of wte staff in each companyNo of wte staff in each companyNo of wte staff in each companyNo of wte staff in each companyNo of wte staff in each company
2007200820092010201120122013 - to end June2007200820092010201120122013 - to end June
Company 
Arklow & District2072602103284404512573333.53.53.53.5
Athlone2052482993062792891511.52.52.52.52.52.52.5
Ballymun4715505664754473361475.25.25.25.45.95.95.92
Blanchardstown3984283744625065793344.74.74.755.255.255
Bray42766379489580780043144.64.65.55.55.55
Carlow7407096356595827083654.655.25.25.75.25.25.02
Cavan2462834766235695972713444444
Charleville1672183112932532381143333333
Clare3043725475846405722834444444
Clondalkin3153413573974226072884555445
Cork100197512461473145513287325.86.86.87.36.86.87.8
Cork North3144244695435925032493.14.14.14.44.44.44.4
Cork West2753064143733573472173333.53.53.53.5
Donegal North2473694456866675483185555555
Donegal South5099114103111115472222222
Drogheda2332833674378206653653333333
Dublin 10 + 20 (Comac)2614675185605414542144.8555.95.55.55.4
Dublin 12 Area3213063504163653441843.24.24.24.25.15.14.3
Dublin North City4542873425075674262214444444
Dublin North East3113914334915566582913.53.53.54334
Dublin South East2722252292873163172033.63.63.643.63.63.6
Dun Laoghaire3884634785515563362553444.54.54.54.5
Dún na nGall Iarthar444879908399532222222
Dundalk/Oriel1672363262284484021653333333
Dundrum/Rathfarnham2453154456176215892603.64.14.14.1444.1
Fingal2602703314505135312464444.5445
Finglas/Cabra4594944526377956802935554.9555
Galway North2843904834143634101982.72.72.73.23.23.23.5
Galway South5877036828269539555075.55.55.57777.5
Kerry5997548368916716844306777777
Kildare46554154056456610286076.26.26.26.856.856.856.85
Kilkenny2853634444374414822264444444
Laois3024636036126676452733333.53.53.53.5
Leitrim102139164173186176672.12.62.62.63.13.12.5
Liffey South West30631078674484448219155555.25.25.2
Limerick1856246586715065202835556666
Longford10915223930931452627122.52.52.52.52.52.5
Mayo North131124200222255205983333333
Mayo South1852412673623463301773.23.22.833.33.33.5
Meath3424677673527266421934444554
Monaghan110161222197205243883333333
Mullingar2222563603934353902483.13.13.12.82.52.52.5
Offaly1482242432704163941453333333
Roscommon1141842422172682561203333333
Sligo17824128637035840419023333.53.53.5
Tallaght3955075436627037423594445555
Tipperary North1952413114204164902513333.54.54.53.5
Tipperary South3745866938348037124065.55.55.55.75.65.65.6
Waterford4956839901086129611155295.55.55.56.75.95.95.9
Waterford West15423922426627831420122.12.122.22.22.2
Wexford30841957251156949824444.54.54.54.54.54.5
Total 15,357 19,042 22,962 25,274 26,893 26,162 13,256 188.45200.9200.5213.75213.6213.6214.29

Carer's Allowance Appeals

 678. Deputy Jack Wall Information on Jack Wall Zoom on Jack Wall asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton the position regarding a carer's allowance appeal in respect of a person (details supplied) in County Kildare; and if she will make a statement on the matter. [38304/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton I am advised by the Social Welfare Appeals Office that an Appeals Officer, having fully considered all the evidence has disallowed the appeal of the person concerned. The person concerned has been notified of the decision.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

Carer's Allowance Appeals

 679. Deputy Ciarán Lynch Information on Ciaran Lynch Zoom on Ciaran Lynch asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton when a determination will be made in an appeal for carer's allowance in respect of a person (details supplied) in County Cork; and if she will make a statement on the matter. [38308/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Social Welfare Appeals Office has advised me that an appeal by the person concerned was registered in that office on 28th June 2013. It is a statutory requirement of the appeals process that the relevant Departmental papers and comments by the Deciding Officer on the grounds of appeal be sought. When these papers have been received from the Department, the appeal in question will be referred to an Appeals Officer who will make a summary decision on the appeal based on the documentary evidence presented or, if required, hold an oral hearing.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

Social Welfare Appeals Delays

 680. Deputy Jack Wall Information on Jack Wall Zoom on Jack Wall asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton her plans to address the delays in the appeal mechanism for social protection appeals for all of the social protection payments in view of the fact that some appellants have to wait up to eight months for a date for a hearing; and if she will make a statement on the matter. [38325/13]

 702. Deputy Catherine Murphy Information on Catherine Murphy Zoom on Catherine Murphy asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton her plans to allocate more appeals officers to cases ongoing for more than a calendar year; and if she will make a statement on the matter. [38775/13]

 704. Deputy Catherine Murphy Information on Catherine Murphy Zoom on Catherine Murphy asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if her attention has been drawn to the long periods of time that appellants must wait for an oral hearing to be scheduled; and if she will make a statement on the matter. [38778/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton I propose to take Questions Nos. 680, 702 and 704 together.

There has been a rapid and sustained increase in the number of appeals received in the Social Welfare Appeals Office since 2009 which has placed extraordinary pressure on the office. Up to 2009, the average number of appeals received was 15,000 per annum whereas in 2012, the office received 35,484 appeals. In order to manage this increasing workload, significant resources and efforts have been put into reducing backlogs and improving appeals processing times for appellants, including the assignment of 15 additional Appeals Officers, in addition to 10 former Community Welfare Service Appeals Officers who joined the appeals office in 2011, bringing the total number of serving Appeals Officers to 41; reviewing and improving business processes; and implementing a new operating model within the appeals office.

In addition, a major programme of process redesign and modernisation is currently underway in the Department in relation to many of its scheme areas, aimed at reducing backlogs and reducing the time taken by the Department to respond to requests from the appeals office for submissions in relation to appeals.

These measures have led to improvements in processing times and a significant increase in the number of appeals finalised from 17,787 in 2009 to 32,558 in 2012. The Chief Appeals Officer expects to finalise 6,000 more cases in 2013 than in 2012. Good progress is also now being made in reducing the number of appeals on hand from 20,414 at 1 January 2013 to 17,041 at 16 September 2013.

The average waiting time for appeals peaked in 2011 when the average time for an oral hearing was 52.5 weeks and for a summary decision was 25.1 weeks. In 2012 these times improved by 10.3 weeks when the average time for an oral hearing dropped to 39.5 weeks while the time for a summary decision increased slightly to 27.8 weeks. This improvement has continued with the average processing time up to August 2013 reducing to 35.4 weeks for an oral hearing and 27.1 weeks for a summary decision.

These processing times are calculated from the registration date of the appeal to the date of its finalisation. They include all activities during this period including time spent awaiting any clarification from the appellant, time in the Department for comments by the Deciding Officer on the grounds of appeal put forward by the appellant, and any further investigation, examination or assessment by the Department’s Inspectors and Medical Assessors that is deemed necessary. A considerable period of time is added to the process when an oral hearing is required because of the logistics involved in this process. While this process carries an inherent delay in terms of finalising an appeal, it also crystalises the flexibility and accessibility of the appeals system.

By its nature and because it is a quasi-judicial function, the processing of appeals takes time and reflects the fact that, by definition, the appeal process cannot be a quick one.

Domiciliary Care Allowance Appeals

 681. Deputy Seán Ó Fearghaíl Information on Seán Ó Fearghaíl Zoom on Seán Ó Fearghaíl asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if she will expedite an appeal of an application for domiciliary care allowance in respect of a person (details supplied) in County Kildare; and if she will make a statement on the matter. [38360/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton I am advised by the Social Welfare Appeals Office that an Appeals Officer, having fully considered all the evidence has allowed the appeal of the person concerned. The person concerned has been notified of the decision.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

Disability Allowance Appeals

 682. Deputy Tom Fleming Information on Tom Fleming Zoom on Tom Fleming asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if she will expedite a decision on a disability allowance appeal in respect of a person (details supplied) in County Kerry; and if she will make a statement on the matter. [38362/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Social Welfare Appeals Office has advised me that an appeal by the person concerned was referred to an Appeals Officer on 30th August 2013, who will make a summary decision on the appeal based on the documentary evidence presented or, if required, hold an oral hearing.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

  Question No. 683 answered with Question No. 627.

Community Employment Scheme Operating Guidelines

 684. Deputy Michael Lowry Information on Michael Lowry Zoom on Michael Lowry asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if her attention has been drawn to the changes made to the Community Employment Manual, updated earlier this year; if she will detail the impact of these changes on community employment scheme supervisors; if she will clarify the impact these changes will have on the ability of a supervisor to carry out voluntary work in their own time; and if she will make a statement on the matter.  [38390/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The policy to which the Deputy is referring to has been in the Community Employment Operating Guidelines/Procedures since the programme commenced in 1994, as follows:

A Community Employment Supervisor cannot be a member of any CE project’s Sponsoring Committee or CE Project Management Committee.

A Community Employment Participant cannot be a member of their CE project’s Sponsoring Committee or CE Project Management Committee.

This does not preclude membership or participation in any other entity which is a matter for the individual themselves.

Compliance with the CE Operating Procedures is part of the contractual agreement between the CE Sponsor and the Department of Social Protection.

Disability Allowance Appeals

 685. Deputy Martin Heydon Information on Martin Heydon Zoom on Martin Heydon asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if an appeal for disability allowance will be expedited in respect of a person (details supplied) in County Kildare; and if she will make a statement on the matter. [38392/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Social Welfare Appeals Office has advised me that an appeal by the person concerned was registered in that office on 26th July 2103. It is a statutory requirement of the appeals process that the relevant Departmental papers and comments by or on behalf of the Deciding Officer on the grounds of appeal be sought. These papers were received in the Social Welfare Appeals Office on 8th August 2013 and the case will be referred to an Appeals Officer who will make a summary decision on the appeal based on the documentary evidence presented or, if required, hold an oral hearing.

If the means of the person concerned are insufficient to meet her needs, it is open to her to contact her local Community Welfare Service to ascertain whether she may be entitled to Supplementary Welfare Allowance.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions on social welfare entitlements.

Carer's Allowance Appeals

 686. Deputy Tom Fleming Information on Tom Fleming Zoom on Tom Fleming asked the Minister for Social Protection Information on Joan Burton Zoom on Joan Burton if she will expedite a carer's allowance overpayment appeal in respect of a person (details supplied) in County Kerry; and if she will make a statement on the matter. [38393/13]

Minister for Social Protection (Deputy Joan Burton): Information on Joan Burton Zoom on Joan Burton The Social Welfare Appeals Office has advised me that an appeal by the person concerned was registered in that office on 2nd September 2013. It is a statutory requirement of the appeals process that the relevant Departmental papers and comments by the Deciding Officer on the grounds of appeal be sought. When these papers have been received from the Department, the case in question will be referred to an Appeals Officer who will make a summary decision on the appeal based on the documentary evidence presented or, if required, hold an oral appeal hearing.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions in relation to social welfare entitlements.


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